Shipping and Delivery Policy
At kabayan store express, we aim to deliver your purchases as quickly and securely as possible. Please take a moment to read through our shipping and delivery guidelines below.
Shipping Time and Delivery Options:
Processing Time: All orders are processed within 1-3 business days. Orders are shipped Monday through Friday, excluding holidays.
Standard Shipping: Estimated delivery time is 7-14 business days (depending on your location).
Express Shipping: Estimated delivery time is 3-5 business days (available for selected products).
Please note that delivery times are estimates and may vary depending on factors like location and shipping carrier.
Shipping Fees:
Shipping costs are calculated at checkout based on your location and the shipping method you choose. Below are some examples of shipping fees:
Metro Manila: ₱[100-150] (Standard) / ₱[200-250] (Express)
Luzon: ₱[150-200] (Standard) / ₱[300-350] (Express)
Visayas: ₱[200-300] (Standard) / ₱[400-500] (Express)
Mindanao: ₱[250-350] (Standard) / ₱[500-600] (Express)
Please note that shipping fees may vary depending on the weight and size of the item.
International Shipping:
We also ship internationally to selected countries. Shipping fees and delivery times will be calculated during checkout. Customs duties and taxes may apply, and these are the responsibility of the customer.
Free Shipping Promotion
Free Standard Shipping for orders over ₱1,500 (Metro Manila Only).
For orders above ₱2,000, free shipping is available for other regions (Luzon, Visayas, Mindanao).
Order Tracking:
Once your order has been shipped, you will receive an email with a tracking number to track your shipment. Please allow 24-48 hours for the tracking information to be updated in the carrier's system.
Missing or Delayed Shipments:
If your order is delayed or goes missing, please contact our customer service team immediately at kabayancs2@gmail.com]. We will investigate the issue and assist you in resolving it.
Shipping Restrictions:
We do not ship to P.O. Boxes.
Certain products may not be eligible for international shipping or may have restricted delivery zones.
Delivery Address:
Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays caused by incorrect or incomplete addresses.
Customer Pickup:
If you are located in Metro Manila, we offer a pickup option at our store. Please contact us via [your contact details] for more information.